Department Overview

Managing Director

Like many Principals of real estate agencies, Stephen has multiple roles within his business. These roles are clearly defined and ablely supported by Sales and Property Management teams.

The two most critical areas are:

(i) Listing and Management of Property through to Sale

Stephen oversees all the property listings and monitors their key performance indicators. His responsibility is to ensure that every client can be confident that their property is attracting the right buyers. The better the match between buyer and property the better prices the end result.

(ii) Business Development

In this area Stephen has the leadership role and is responsible for encouraging and supporting staff as they go about our business. Stephen and his staff are actively engaged with the development of new standards and improvements in performance and results. This is seen as a particularly important in the unchartered real estate market of today.

Agency Manager

Our Agency Manager is the very capable day-to-day guiding hand that helps Jackson & Rowe maintain its position as one of the most successful and respected real estate companies in the Northern Districts. This position involves the responsibility of the ongoing management and training of all staff to ultimately ensure client expectations are not only met, but exceeded.

Operations Manager

Responsible for the review of current Company Policies & Procedures and their implementation, the Operations Manger enables the successful change of what we currently do, in order to achieve a better outcome. This is vital for improving results, creating certainty and consistency, and the development of innovation through documentation and training.

Client Management

Our Client Manager supports our new clients, helping investors transition into landlords and to enhance the security and pleasure that owning real estate brings. All facets of this process are thoroughly covered from advertising, inspections, securing tenants, preparing lease agreements and commencement reports, all in accordance with her client's instructions. Our Client Manager is a key person in the promotion of Jackson & Rowe's undisputed leadership in the lower northern districts.

Property Management

A day in the life of a Property Manager is continually changing, where one can never expect the same thing twice! Our Property Managers each manage their own sizable rental portfolios and are responsible for the ongoing management associated with these properties in line with their Landlords' instructions.

Their duties include the advertisement of properties for lease, receiving and thoroughly checking applications from prospective tenants, preparing Lease Agreements, completing Commencement Inspection Reports, the arrangement and follow through of maintenance from preventative to renovations, periodic and final inspections of tenanted properties, they monitor and handle arrears problems, liaise with landlords on all aspects of the management and carry out all duties in accordance with legislative requirements.

Listing Agents

Our listing sales staff are marketing and strategy specialists. They are far better educated in the market having access to up to date sales data buyer profiles. On every potential listing they are able to identify which buyer type will be most interested in the property, how those buyers can be identified and found in the market and most importantly, the price potential and capacity that they have to spend. Marketing property has tended to be an approach of 'put it out there and see who responds'. Success and good results now more than ever, require people to be focused on assessing the performance of the marketing program, and the adjustment of elements of the marketing mix to produce an improved result. Our staff involve our clients every step of the way with regular performance reports and market activity updates. Assisted by our buyer agents, our listing agents have superior sales success and results compared to the industry norms.

Buyer Agents

These specialised staff members handle buyer inquiry on all of our properties. The can answer all questions regarding each of our listings and will arrange and conduct both our open homes and private inspections. Each staff member builds a detailed understanding of their buyers' requirements and preferences. With this knowledge they are able to identify new properties that come on to the market that suit particular people and can arrange early inspections and create opportunities for fatigued buyers to purchase. Not only are buyers better serviced as they have someone who is focused on finding the property they want to buy, but our clients are also better served because they have more inspections from buyers who are better matched to their property.

Sales Support

Our Sales Support takes care of the legal and customer service aspects of our clients' sales. From documenting, advertisement lodgement and management through to report preparation and general inquiry assistance, these support staff look after it all. Our clients always have a point of contact to ensure that everything is being run smoothly and on time.

Marketing

The most important part of any business is the ability to promote their products. When it comes to Real Estate, namely Jackson & Rowe, these products are not only our clients' Sales and Rental properties, but also the exceptional level of service we provide to our clients.

Our Marketing Department is the driving force behind the valuable information, including Local Market Reports and newsletters that are distributed in our local area. Marketing also ensures that our owners receive their statements and reports in a timely manner.

As information technology advances, so too does the ability for Jackson & Rowe to service the wider community. Our Marketing Department continues to keep our client database well informed of this ever changing market.

If you are interested in joining our database and to receive regular information, please do not hesitate to contact Jackson & Rowe.

Customer Service

Our Customer Service Representative is primarily responsible for answering and directing initial enquiry, and is the reason that Reception is run in a smooth, professional manner. Daily duties vary from preparing and checking our Rental and Sales List daily, receiving and following up rental applications, signing up lease agreements, responding to internet enquiry as well as the day to day running of a busy front desk.

Our customer service representative works closely with the Property Management team, providing information on enquiry levels and feedback. This information allows for the Property Managers to best promote properties For Lease, ultimately getting the best results for their clients.

Accounts

Our Accountant's day can range from the daily upload of tenant rents, ensuring financial statements are collated and funds transferred to our clients, payment of accounts on behalf of our landlords, consolidating trust accounts in accordance with legal requirements and everything in between. We ensure that our client's financial needs are not only met, but exceeded.