When is a repair Urgent?

Some repairs carry special significance because they relate specifically to safety or the property’s fitness to live in.

These repairs are described in the law as Urgent repairs, and Tenancy law requires these be acted upon without unreasonable delay.

Specifically, urgent repairs include:
• burst water service or severe leak (as opposed to minor leak)
• broken toilet
• serious roof leak
• gas leak
• electrical fault
• flooding
• storm or fire damage
• breakdown of the gas, water or power supply to the property
• breakdown of a water heater
• breakdown of the stove
• breakdown of a heater or air-conditioner
• a fault that would make the property insecure or unsafe