Landlord Services

Our database of questions and answers is being constantly updated so you can get the answers you need, when you need them. If there is a question we have missed, send us an email and we will respond before the end of the next business day. If its urgent, call our team and they will do everything they can to help.

How is maintenance handled & can I use my own tradespeople?

How is maintenance handled & can I use my own tradespeople?

It’s too simple to say that maintenance is handled in line with your instructions but that’s exactly where it all starts. When a tenant reports a maintenance issue the first thing our property managers see on the computer screen besides...
Can you pay my rates notices on my behalf?

Can you pay my rates notices on my behalf?

Yes we can and what’s more, we don’t charge for the service! The reason many owners have us attend to the payments of rates, strata levies and insurance premiums is that it’s easier for them, it is summarised in their...
How is rent collected & how often to I receive the rent money?

How is rent collected & how often to I receive the rent money?

‘Payment of rent is not discretionary!’ Many agents set up systems of rent collection that allow tenants to choose when and how they pay rent. Just as the banks deduct your mortgage payment out of your bank account on the day...
Do I get to choose the tenant that goes into my property?

Do I get to choose the tenant that goes into my property?

Simple answer, Absolutely! Not only do you get to decide, but your choice is exactly that, you choose and we respect that. We will always provide guidance on: Looking after and maintaining the property Meeting tenant obligations, paying rent on time and coping...
Does the agent have to be local to lease & manage my property?

Does the agent have to be local to lease & manage my property?

Our experience and expertise allows us to manage property throughout Sydney. In fact we manage property from Penrith to the City. Our clients like the idea that all their Sydney investment property is handled by one highly trained property manager...
How long does it take to find a tenant?

How long does it take to find a tenant?

Let’s refine the question, how long does it take to find a good tenant, you really don’t want the other kind! We are statistic nuts and track everything in our business so we know rather than guess what’s happening. Vacancy periods...
What is landlord’s insurance & do I need it?

What is landlord’s insurance & do I need it?

Important to note; we are not insurance advisors and our opinions are purely that. In our opinion, landlord insurance should cover accidental as well as malicious damage done by a tenant, visitor or event this will ensure you are covered if...
I’m unhappy with my current agent, what’s involved in transferring my property/s over to Jackson+Rowe?

I’m unhappy with my current agent, what’s involved in transferring my property/s over to Jackson+Rowe?

The good news is that we can take care of everything. The first step is to get in writing, your instructions as to how you want your property. You will then sign a letter of termination for your old agent...

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